Privacy policy

We collect the minimum needed to run a lookup and deliver a report, and we don't sell any of it.

What we collect

Free lookup: the address you type, processed transiently to query federal map services; we do not build profiles from lookups. Paid orders: your email, name, and the property address you provide at checkout, plus payment details handled entirely by Stripe (we never see card numbers). Email: replies you send us are kept as ordinary business correspondence.

Who processes it

Stripe (payments), Cloudflare (hosting), Resend (report delivery email), Zoho (our mailbox), Google Fonts (page typefaces load from Google's servers, which see your IP address like any web request), Esri (aerial imagery tiles on the building-correction page), NOAA (vertical-datum conversion coordinates when a report needs one), and the public federal services queried to produce your result (FEMA, USGS, the Census geocoder, OpenStreetMap's geocoder). Each receives only what its role requires.

What we don't do

No sale or sharing of personal information for advertising; no third-party ad trackers or analytics cookies on this site (the font loading above is the only third-party request your browser makes here).

Retention and your rights

Order records are retained as required for tax and dispute purposes. California residents may request access to or deletion of their personal information: hello@removefloodinsurance.com.